Customer Testimonials
Great communication from my service person "Beth" she was great!!
Nate did a fantastic job getting me in and out in a timely manner for my first oil change, would highly recommend this place.
Back in 2019 I purchased a Jeep from this dealership and was not happy with the entire experience. Fast forward to 2025. I found another Jeep at this dealership and went back to check it out. My salesperson Daniel was outstanding and worked with us to find the perfect Jeep and made the purchase process super fast and easy. While there we spoke with Austin who helped us figure out the tow rating on this particular Jeep. Austin went above and beyond! I deleted my previous 1 star review as this dealership has completely changed since 2019. I would definitely recommend stopping buy and ...
We flew from Las Vegas to get a truck from them! This is our 4th jeep we own and by far the best experience we’ve ever had with a dealership! It was worth the flight and drive back home to deal with such professionalism and honesty! Such a great group of guys from sales to finance! Thank you Mike and Stephen! We are forever getting our trucks from you! Thank you for making everything so easy for us!
No issues - efficient
Great customer service.
The communication was thorough and consistent. I felt heard and understood. They took care of the issues that I took my Jeep in for and more.
I highly recommend these guys! If I could give them 100 stars I would. They truly helped me sleep better at night, knowing that our truck was fixed and that we wouldn’t face ongoing issues that would cost us time and money. They are trustworthy, knowledgeable, honest, and really great people. We were experiencing problems with our 2022 RAM 3500, particularly with the dealership in Tooele where we live. We took the truck in several times, and each time it came back with persistent engine lights and new codes. After the third visit, the dealership insisted that our truck needed a $2,000 to $3,000 ...
Update to the review below. Leased a brand new 2025 Chrysler Pacifica from this dealership on March 8th and with only 138 miles on the vehicle the check engine light came on and I had to take it back to have it looked at. Turns out the hybrid battery is no good, with only 138 miles on it, still have no update on repair time frame. Luckily it will be covered under warranty but it's still ridiculous that I'm paying a lease on a vehicle I don't have due to a manufacturer/dealership problem. Will update this review and rating ...
Can’t say enough great things about this dealership and Ulises. They were so great to work with our budget, our salesman Ulises never made us feel pressured into anything. He wasn’t pushy, he was just there to potentially make a sale or to answer questions or just let us have a joy ride! Thank you Kengarff and a big thank you to Ulises, yall truly took the headache out of buying a car. We appreciate you guys and will enjoy our new ride!
Beth was great to work with, thank-you.
Good friend it’s good services🙌
My husband took the car in for an oil change and he was really happy with the service including the additional work we needed.
Always a top notch experience!
Nate at the service desk was awesome and super helpful.
The service center gentlemen was extremely nice and helpful. He did his best to keep me informed about the issues with my car. his service personally I would say was above and beyond. however, as far as the pricing goes for parts, there and maintenance, it made me disappointed. It just wasn’t affordable for me personally.
Sonya was an amazing adviser and took great care!
(Translated by Google) Very good attention and they do a good job (Original) Muy buena atencion y hacen un buen trabajo
Fantastic, polite
I went there to get my rams issues diagnosed. They got me every issue and even a video from the mechanic showing and explaining them. That was a very nice surprise and helped build trust. Great work.
The dealers at Ken Garff are truly some of THE best out there! It was worth the flight to do business with them, and I would do it again or refer anyone looking for a vehicle to them as well. Thank you again for top quality service and a top quality vehicle.
They were very pleasant and did a very good and fast job for my Charger. I would recommend them to everyone.
Sales Rep was nice, professional attitude Purchase pre-owned vehicle
I was informed on the status of vehicle and was dealt with very kindly and professionally.
When we take our Jeep in for service, Lucas is always exceptional to work with. He always communicates any updates on our vehicle, and makes sure all your needs are taken care of in the lounge/waiting area. He makes sure all your questions are answered and handled as well. Definitely will continue working with Lucas.
We had two sales representatives work with us on our purchase, Steve and Eliseo, and they did a fantastic job of listening to our requests and working to get us a very good, fair deal on our new truck. The sales manager and finance team where very helpful in accommodating our requests. Highly recommend Ken Garff!
Sales representative seem to be friendly and not high pressure to sell you an automobile don't seem to answer all the questions that they are familiar with the automobile
The sales person was very nice and informative got me into a jeep with very low mileage and lots of custom accessories
There is no better place to purchase a vehicle! Lisseth and Austin were exceptional in every way from the second we walked in until we drove away in our new Jeep. They are professional, knowledgeable, friendly, and extremely accommodating. Great dealership from every aspect! Thank you for an easy, fun and flawless experience.
Best service rep I have ever had.
Job was done quickly and right.
Austin and Rebecca were awesome in setting up our appointment and getting us on the road home as promised. Thank you!
Jason Garcia, best Sales Guy ever.
What an amazing experience! Nothing better then feeling like your getting a fair shake in life! Thank you Desiree, Austin and Mike for taking care of us! We love the new truck we also love the old truck you sold us years ago! Thank you!
I had a great experience and assistance was timely
Service was fast and easy.
𝖨 𝗁𝖺𝗏𝖾 𝗅𝖾𝖺𝗌𝖾𝖽 quite a few vehicles in my time. This was the absolute 𝖻𝖾𝗌𝗍 𝖾𝗑𝗉𝖾𝗋𝗂𝖾𝗇𝖼𝖾 𝖨 𝗁𝖺𝗏𝖾 𝖾𝗏𝖾𝗋 𝗁𝖺𝖽. Everything was done through online chatting. Nothing was hidden when I went in to sign papers. Everything was exactly what was explained to me through text. Ulises was very quick at responding and very professional every step of the way. I would highly recommend Ken Garff dealership to anyone that is in the market for purchasing a vehicle and especially Ulises as their sales person.𝖳𝗁𝗂𝗌 was my very first experience through Ken Garff, had I known they were so easy to do business with and the process being so ...
Antonio was a great help. He kept us informed at every step. We really appreciate the service we received. It was done a lot faster than we thought and under the quoted price. They even sent a driver to pick me up to take me to pick it up. It restored our faith in dealerships. Thank you for the great customer service. C&C Knutson
We've had a good experience with the service department here
My 2020 Durango RT was being sluggish to start in the morning. A technician diagnosed the problem as both batteries being weak and replaced the batteries. Works great now. My only complaint was the amount of time it took to diagnose the problem and fix it. I was without my vehicle for a week. However, the New Year’s holiday was the day I dropped it off, so no one worked that day.
It was quick and easy. Almost harmless, wasn’t expecting for the sale to go as smoothly as it did! Kudos!!!
A+++++
I felt like the sales team really took care of my needs. I helped me in every way I needed them too. Exceptional sale team.
Nate was my Service Advisor, and he and his team did an exceptional job servicing my Jeep. From the start, it was clear that Nate had my best interests in mind. He was thorough, easy to work with, and made the entire experience excellent.
Fantastic experience working with Ken Garff RAM. Truck is exactly as expected and a great price too.
I had a wonderful experience with Ulises and would highly recommend his services. He was extremely knowledgeable and patient. I would definitely send family and friends to him to purchase a vehicle.
It's perfect reliable place for service and customer service especially Beth Daly. I appreciate her kindness and caring about me.
They care for customers, smile and help
Sonya (service rep was very professional and courteous! She kept me updated on the progress and made the service on my truck seamless.
GREAT EXPERIENCE TRULY RECOMMEND
Great selection of vehicles and outstanding customer service. We had a great experience with your entire team. Your staff answered all of our questions and made us feel very comfortable through the entire truck purchase process. Special thanks to Ezra Segura, Great Job.
We were unexpectedly faced with trading our car. We had been working with Ken Garff service department. The manager recommended Nick Gonzalez in sales. Nick was very patient and knowledgeable. He helped us choose our new car. Rhett Meriwether walked us through the purchasing process. He answered all our questions. Austin, the accessory manager, finished by helping us with the accessories to to make our new car exactly what we wanted. They all came together to make this one of our best car buying experiences.
Always a top notch experience at this service department, I’ve experienced a range of good and bad.this one is excellent.
Outstanding service from the Ken Garff Service Department! Shari, my Service Advisor, was incredibly responsive and communicated every detail clearly, making the process smooth and stress-free. The technicians provided a detailed video and thorough explanation of their findings and recommendations, which I really appreciated. Shari also ensured I only addressed necessary services, saving me from unnecessary costs. Plus, they offered a military discount! Highly recommend! Thank you all!
chris from parts was super helpful
Excellent customer service!! Antonio consistently goes above and beyond when it comes to efficiency; (I am always in and out of the shop very quickly), and he makes it a point to suggest automotive improvement options without being pushy or condescending. As a woman. in the past, I have not always been spoken to in a respectful way in automotive shops and everyone at Ken Garff Jeep is kind, fair and helpful. My Jeep had two open recalls, and Antonio suggested a tire rotation, which initially I declined, thinking it wasn't necessary. Antonio explained the importance and I agreed. ...
Rebecca is awesome. Moved me up a day to help with my schedule. Truly exceptional.
Rebecca was awesome!! My experience at Ken Garff West Valley service department was exceptional!!
Started off great, but then they ghosted me for a bit. However after some calls, they realized that my car has been in the shop for a while, apologized and got on top of my needs.
excellent service thank you
Dave Tran is a great guy and David is also a great guy i enjoy working with the people at the store great place
They took care of it in one day it was a 60,000 mile fluids change in the transmission in the gearbox and such and then new battery cables they did an excellent job couldn't be happier The only thing that was bad about it was the dent it put in my wallet hahaha
Ezra and Nick took such good care of us! The truck was clean and ready when we got to the dealer. My husband made the deal over the phone and they were very good at answering questions.
Nate is a great service advisor, he had me in an out in a short period of time and delivered on all of his commitments to me!
Nik and Abraham were amazing and got us in a stellar vehicle for the price we asked for. We are very happy and will use them again when we need another car! Thank you both!
I made appointment to bring my 2024 Dodge Ram well, rig? When i got there they would not even look at the codes. They said it's to heavy and only had 2 lifts that could lift it. I asked if they would read the code that was debating the engine speed. They would not even pretent to help me. I knew it was related to the DPF system . I ended up taking to Impact diesel for a forced regen and clear the codes. I will never go back to ken garff . There is better customer service elswhere!
it was fine. the young man that checked me in was very nice. Although he thought a tune up on a my car was a oil change and tire rotation was kind of funny. In the end we got it done .thank you