Customer Testimonials
Sonya the service Advisor was great. Everything went great and trust their work more than other places around town
Friendly sales environment and never felt a bit pressured by our sales person while looking at vehicles.
Very professional and they checked everything. They also sent a video report of what they did.
It’s rare these days to find a dealer service center that communicates well and follows through. Rebecca & Ryan went above and beyond to get my truck diagnosed quickly and help expedite the part that was difficult to source. Thanks team! You earned a loyal customer.
This is mi neighborhood dealership. It is trustful and customer service the best in the town.
Customer service provider Jessica was very friendly and helpful. Easy appointment and quick services. Recommend!
Taylor Brendle & Trevor Peterson were so wonderful to work with! They made the process so quick and easy to get me a new Jeep. They answered every question I had and made our experience great!
Quick knowledgeable friendly efficient service. Nice clean and cool waiting room. Enjoyed talking with sales staff.
Moving here for work little over a year ago I looked for a Dealership and service department to help me maintain the upkeep of my Promaster! I got my vehicle serviced at another dealership in SLC . Throughout this last year I took my vehicle there 3 time for maintenance service and a issue with a sensor. After every appointment it seemed that the service writer would not follow through and communicate the service schedule timeline and issue! Lost parts ordered , delayed in scheduled appointments. No communication by the service writer to even let me know the reason of the delay( I ...
Professional, courteous, knowledgeable, genuine, understanding, relatable, easy to work with, no games, very very helpful.
Rebecca in service was great. Took care of all my service needs and questions. She was very informative
Our experience there was wonderful! Everyone was very understanding and helpful. They were able to answer all of our questions briefly and in reality all they want is to make sure you have a great experience no matter what. I am very happy with their service and would 100% recommend to anyone.
They were very efficient and fixed the problem,great service,thank you for doing a great job.
They really HEAR 👂 their customers. Amazing buying experience followed by exceptIional service. They take time to know your needs and don't oversell you on things you don't want.
Awesome!! Steven was very helpful & understanding, he even helped me with my last jeep compass. Keep up the awesome work😁
Sonya was excellent to work with, she was very kind and fast. Liked working with her
Arturo was attentive, responsive, efficient, and personable. The work was performed as represented, within the time promised.
Hailey was very helpful and loved working with her. Please recognize her. Thank you Sincerely
Walker and team were awesome!! Thank you for making a car purchase fun ! Love my Trailhawk!!
I came in with an emergent issue and pretty desperate to get it resolved that day. Rebecca let me know they were booked out that day but would talk to the shop manager to see if they could squeeze me. They were brilliant and had the car done by 5pm (with a car wash to boot). Even sent a free Uber to pick me up and bring me to the shop! To notch service and top notch staff!!
Good service, timely manner and I got everything I needed to take care of there
The service was well from beginning to end. They answer any questions with a correct answer.
Great customer service, very pleasant and smooth experience while buy a car, definitely will recommend
Very efficient thorough professional and friendly. Great technology used throughout for good outcome! Thank you
They were Readily available, quick turnaround, convenient shuttling service. This is why I liked this place
I have bought 3 cars from Dave Tran. He is awesome! I appreciate his help. He always goes the extra mile for my family.
I had my tires rotated, balanced, front /rear alignment, a oil change, and my Scat Pack badge replaced on the rear spoiler. Miss Sonya checked me in and was completely on top of every step of my service. She texted me and called to let me know how things were going. Miss Sonya is very pleasant to talk to and very efficient in serving me as a customer. Thank you!
Timely service. Courteous, knowledgeable, competent staff! Service advisor was great! I love their video review of findings. Okay
Yes I would like to say we went through Jonny and walker a couple or months ago and bought a new 2022 dodge charger of the showroom floor..we were treated with such high standards and total respect from Jonny and walker that we are thinking of going back this week to look at new 2022 dodge ram trucks thinking about buying one from Ken garff and will not deal with anyone but Jonny and walker there the best sales men out there across utah..thank you Ken garff and a big shout shout out to Jonny and walker ..get ready for ...
Great service and timely. Service manager was very knowledgeable and helpful in regards to issues of service visit
Very courteou and profesional staff! They explained everything thoroughly and were very competent at there job. Moved along quickly also
Great bunch of people who treated us great , adi was ho eat and fair , the managers gave us tbeee time and treated us right . Fiancé was simple and easy
Excellent customer service. Arturo is the best. He took the time to make explain everything and made it simple.
John is amazing! He truly listens and will go above and beyond. We have now purchased 2 vehicles and he helped us refinance the second one. Will never go anywhere else now. Thank you John Scott!
Area is clean and they are efficient and organized. Did not have to wait long. Showed me a video of my Jeep, and let me know what needs to be fixed.
quick and easy to schedule. Dane had excellent customer service. felt like they cared about my car and myself
Awesome, Alexandria was great to work with, she kept me updated on my truck and had it done when she promised! Great experience!!!
The experience was really easy. Shari was great to work with and kept me updated as my car was getting serviced.
They were very quick and efficient. Stayed in contact throughout the entire service. Even washed my car at the end.
This is the third vehicle I bought from Ken Garff and every experience has been as smooth as it could be. The people there are exceptional to work with. I would definitely recommend stopping and seeing them if you’re looking for a new vehicle.
Sonja took good care of my needs, and was very responsive! She handled it for me.
Very friendly and professional dealership. Austin Turley was great to work with. Disappointed that I could not use employee discount.
I am so very happy with my experience! It was amazing!! Cass was the best salesperson I’ve ever dealt with!!!
It was great. It was fast. Service department it excellent. Save me money. Jimmy was real good.
Had my Jeep 2020 Cherokee/Latitude Plus 4WD serviced and troubleshooted a couple items (missing antenna, cabin fan system and realignment that was identified). Tires where rotated! Met Jimmy Zeimet at 7:00am on February 3rd and picked up Jeep on February 4th -- had to order parts. Jimmy was very good in keeping me in the loop. Jeep was in tip top shape (washed and cleaned) all issues and services where taken care very professionally. First class treatment!
David made the process very simple and smooth very upfront no games We definitely deal here again
The service I received was exceptional. The service representative was the best. Vehicle would not start over the weekend, sent me a tow to the dealer, worked on it Monday, found a small problem , fixed that on Tuesday. Let me know it was ready and the price. Picked up my car and and all the reps were exceptionally cordial and helpful.
Awesome experience everything felt right soon as I parked and got out of my car was greeted by John and ended up with the truck of my dreams. Thank you john
Got us in same day we called, Arturo was great to work with. Friendly and helpful.
Jessica hurtado was very professional and helpful. The work was done in a timely manner and I am very pleased.Thank you very much,Jessica
Took my car in for warranty. Rebecca was so helpful and wonderful explaining everything to me and even washed my car
Walker was amazing to work with. I so will return when purchasing another or new vehicle. Thank you guys
My vehicle was promptly checked in and work was completed in a very timely manner. My cost for the work was actually lower than what I was originally quoted!
Look for a new vehicle on line make a call .test drive get a written estimate no joke. Take your time no hard selling pressure. Buy if you like go down the road if it’s not the one. I purchased
Pricy just like any other dealership, but I received good service. Shari helped me and was responsive to my questions.
Very friendly and courteous! Informative about what needed done and how everything went once the service was completed. Highly recommend! Kept me informed throughout the service.
I am out of state in Nevada. I a Moving to Colorado and being a former resident needed a AWD. I own 2020 Pacific FWD. I needed to get a trade in value that was fair and enabled me to purchase the new AWD. Stephen did an outstanding job meeting my request and arranging for the new Pacifica to be delivered and my 2020 Pacifica delivered back to the dealer,
The experience here is great that’s why we chose to go here we have purchased our last 8 vehicles with Ken Garff
Ken Garff took care of me! I needed a starter, dropped off my Jeep Friday night and it was done Saturday, Jimmy in the service dept. Rocks!
Very professional and well detailed. Provided updates frequently as they service the car and made detail recommendations. Thank you very much.
Ever since I acquired my 2016 Jeep Cherokee from Ken Garff West Valley, I only have good things to say and the recent service I had with Lucas Lindsay one of your awesome service advisors made me appreciate your company even more. Hope you have many more guys like him who really delivers…many thanks to him, we got to enjoy our planned trip.
Antonio was great at helping me get my Jeep fixed. He took the time to take my calls and kept in contact with me. He gave me every possible discount to help me with cost. He, and Ken Garff, have earned my respect and have made me a repeat customer.
Great service from Antonio in the SLC service department, fast and efficient work on my 2015 Dodge Dart
Everyone was super! Kerry Walker the salesman is the best . The deal was quick and easy. I will buy again
The service and profecianalism are great here. They know how to take good care of my vehicle and they took great care of me. Thank you
On a road trip I got towed in (weekend, middle of night) with check engine light on and engine missing. With no appointment, I got Monday morning same day diagnosis and repair. They also arranged for a shuttle back to my car after I took my rental car back. The waiting room has free fancy fresh ground coffee and soda, and strong wifi. Communication was good. On top of that, the repair worked. Very happy camper back on the road.
Very thorough and informative inspection that provided me the opportunity to approve the work done
The people in the service department are AWESOME! Unfortunately the wait times are ridiculous and what’s the point of making an appointment when it is more of a first come, first served?!? The car wash is AWFUL, so skip that if they ever offer to wash your car!
The person who helped me was friendly and courteous and seemed to be knowledgeable about the service I needed. He made sure I knew where the waiting room was and kept me informed.
Very happy with the way Jessica in the service dept was very helpful and easy to work with.
Have been going here since they opened in West Valley. Always fast and th he service writers always let you know what's happening.
Customer service is amazing. Made customer feels very important. I was told by the insurance for few day service but it took only few hours. Very professional
Very good got what I wanted an d is what that said an very good to work with
Jimmy Zeimit was great to work with. He made sure all my requests were satisfied and had my service completed before my official appointment because I dropped my Jeep off before the appointment time. He has a great "can do" attitude! Look forward to working with him in the future!!!
Great customer service, met me with a smile & helpful. Kept me informed Of any changes
Because I am 100 Years old and a long term customer Jimmy is always concerned with my needs and promptly determines what is needed and makes sure I am comfortable while waiting for service to be done. in todays service it required a full days time and Jimmy kept me up to date on delays etc (needed parts). Whenever I need service at WVC Jimmy is my contact.
Quick timely service on oil change, tire rotation, and computer fix. In and in under a half hour
Great customer service very helpful as always willing to help with any questions very fast
Adi did an excellent job of helping me find a truck to meet what I was looking for.
Antonio was knowledgeable and efficient. I will ask for him as service advisor next time.
Love this dealership. Only buy cars from them. Service advisor was exceptional!
I was shopping from a distance. The people were friendly and helpful and willing to work with me. I appreciated their time and efforts. It was a good experience.
We live out of state but found the van we wanted on their lot. We called the dealership, put down $500 and did the finance application online. Flew in to Salt Lake was picked up at the airport signed papers and was on our way. Such a good experience we would buy another vehicle from them even thought its a 10hr drive home.
I inquired about a used F250. As an out of state buyer I was concerned about mechanical issues since the drive back would be 600 miles. The sales manager went out of her way to get the vehicle in for a closer inspection. As it turns out, the vehicle had issues and was not worth pursuing. I appreciate the efforts and professionalism of their sales department.
worked with me until we came to an agreement. never pushed me to buy. very responsive when asked questions. would buy from again! thanks for the roush mustang!